Managing your account
Verifying your identity
Find out how to verify your identity and what documents you'll need.
To keep your money safe and meet regulatory requirements, we need to verify your identity. This applies whether you're opening a savings account, applying for a mortgage or managing an account with us.
If you’re an existing customer, we may also ask you to reconfirm your identity when you update details, such as changing your name or address, or if you haven’t used your account in a long time.
The information below explains how identity checks work in different situations, what documents you'll need and how to submit them.
What documents will I need to open an account?
We use an electronic verification system when you open a savings account.
If we're unable to verify your identity electronically, we'll ask you to provide proof of your identity and address. You may also need to provide documents if you're opening an account for someone under 18 or applying for a mortgage.
Select a question below to find out what you'll need. We can only accept original documents or certified copies.
How can I submit these documents?
You can submit your documents in one of the following ways:
Online (savings only)
Use our Cambridge Verify app to prove your identity quickly and securely.
You will need either:
• A current signed passport or
• UK photocard driving licence
Once verified, you’ll then be invited to upload one items to confirm your address. Simply download our app to get started.
In person
If you’re visiting one of our branches, please bring your documents with you when you apply.
By post
We don’t recommend sending original documents (such as a passport) by post. We won’t accept liability for loss or damage to these documents. If needed, you can visit a branch or send certified copies. Details on how to certify a document can be found below.
Who can certify a document?
Certified copies must be certified by one of the following:
• Accountant
• Bank/building society official
• Doctor
• Dentist
• Independent financial adviser
• Minister of religion
• Police officer
• Post Office official (postmaster/sub-postmaster)
• Solicitor
Who can certify a document?
Certified copies must be certified by one of the following:
• Accountant
• Bank/building society official
• Doctor
• Dentist
• Independent financial adviser
• Minister of religion
• Police officer
• Post Office official (postmaster/sub-postmaster)
• Solicitor
How to certify a document.
The person certifying your documents must:
- Be currently employed and based in the UK
- Not be related to you or anyone named on the account
- Not be connected to the account or organisation in any way (for example, as a signatory, account holder, trustee, director, employee or committee member), as this would be considered a conflict of interest.
Certified copies must include:
• The certifiers full name, profession, business address and telephone number
• The words "certified true copy" written or stamped on the document
• The certifier's signature and date
We won't accept certified documents if any of this information is missing.
If you need any help or you would like to talk things through we're here to help. Just pop into your local branch or call us on 0345 601 3344.
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